Lusthra Frequently Asked Questions (FAQs)
Privacy Packaging and Delivery
Is the packaging of my order private?
Yes, we take your privacy very seriously. All packages are mailed in plain brown boxes or standard postal packaging without any product information or Lusthra logos on the outside. Billing and shipping information will appear as “Lusthra Inc.” to ensure complete confidentiality of the package contents.
When will my package arrive?
Generally, your package will be processed within 1-2 business days. When choosing standard delivery, the estimated delivery time is 5-8 days. If you choose expedited delivery (e.g., delivery within 2-3 days), you can receive your package sooner. Exact delivery times may be affected by factors such as postal carriers and holidays.
Can I change to a different size or item?
For health and safety reasons, we are unable to accept returns or exchanges for products that have been opened. If you have any questions prior to purchase, please feel free to contact us, and we will provide you with details to ensure you make the right choice.
Are my items brand new?
Yes, all of our items for sale are 100% brand new, directly from the manufacturer or authorized sources. We make sure that each toy is carefully inspected before it leaves our warehouse, ensuring that you will receive brand new, unused merchandise.
How do I clean my toys?
Most toys can be cleaned with mild soap and water. Be sure to follow the product instructions, as some toys may not have direct access to water (e.g., some motorized products). If deep cleaning is required, we recommend using a specialized toy cleaner to ensure hygiene after each use.
Orders and Payments
How will my payment information appear on my bill?
Your credit card statement or PayPal statement will show “Lusthra Inc.” or a similar name without detailed product information. To ensure payment privacy, please check the billing information for your chosen payment method at checkout.
What are the restrictions on using coupon codes?
Only one coupon code can be used per transaction, including any promotional codes for website events. The coupon is applied to the total price of the item; shipping and taxes are not included. Please note that additional discounts may not apply to certain items (such as clearance items).
Why is my coupon code not valid?
Please ensure that the coupon code you are using is current and eligible for use. Expired or invalid codes will not work. If you are experiencing problems, please contact customer service, and we will assist you.
Discounts and Clearance Items
What are clearance items and minimally discounted items?
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Clearance items: These items typically show a discount percentage at checkout and cannot be combined with other offers. Clearance items are marked as “Clearance” on the packing slip.
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Minimally discounted items: These items are marked down from the original price and show the discounted price, with no additional discounts applicable. The packing slip will state “Minimum Discount.” These items may have minor packaging damage or defects, but they do not affect functionality.
Return Policy for Clearance Items
Clearance items cannot be refunded or exchanged once purchased, unless the item itself is of questionable quality. We recommend reviewing the product page carefully before purchasing to ensure you choose the right item.
Product Questions and Recommendations
Can I get product recommendations?
Absolutely! If you need help choosing the right adult toy for you, simply tell us your needs (e.g., clitoral, vaginal, anal, etc.), and we will provide personalized recommendations based on your preferences. Please contact us via email at [email protected].
How do I know if a particular toy is right for me?
We provide detailed product descriptions, customer testimonials, and usage guidelines to help you make an informed choice. If you have questions about a particular product, feel free to contact us, and we will be happy to assist you.
Other Frequently Asked Questions
Can I cancel my order?
If you change your mind after placing an order, please contact us at your earliest convenience. We will do our best to handle cancellation requests, but we are unable to cancel an order once it has already entered the shipping phase.
Does Lusthra offer a product warranty?
Most products are covered by the manufacturer’s warranty. Please see the product page for warranty information. For mechanical products, we will help you contact the manufacturer for a replacement if there is a quality issue within one year of purchase.
How are international orders handled?
We welcome purchases from customers worldwide. For international orders, products will be tested for functionality before shipment, and any faulty issues will need to be handled directly with the manufacturer.
Contact Us
If you have any other questions or need further assistance, please feel free to contact us via email at [email protected]. We will respond to your inquiry as soon as possible to ensure your shopping experience is pleasant and safe.
